Privacy Policy

Effective Date: 1 November 2026

As of 1 November 2026, this business is known as Round Hill Physiotherapy (formerly AW Physio).

Round Hill Physiotherapy, hereafter referred to as “we,” “us,” or “our,” is committed to protecting the privacy and security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our physiotherapy services.

1. Information We Collect:

a. Personal Information:

• Name
• Contact information (email address, phone number, address)
• Date of birth
• Health information relevant to physiotherapy services

Please keep in mind that if you directly disclose personally identifiable information or personally sensitive data through our public message boards, this information may be collected and used by others.

b. Device and Usage Information:

• Device type
• Operating system
• IP address
• Usage data

2. How We Collect Information:

a. Directly from You:

• Information provided when you use our or affiliated websites.
• Health information collected during consultations or appointments.

b. Automatically:

• Through the use of cookies and similar technologies when you use our or affiliated websites.

c. Contact Forms:

Information you send through our contact forms is used only to respond to your enquiry. Please don’t include medical details in the form, we’ll discuss these with you directly.

3. Use of Information:

a. Physiotherapy Services:

• To provide personalised physiotherapy services.
• Appointment scheduling and reminders.
• Communication regarding treatment plans.

b. Communication:

• To respond to enquiries and provide customer support.
• To send important notices or updates.

c. Analytics:

• To analyse usage patterns and improve our services.

4. Sharing and Storage of Information:

a. Third-Party Service Providers:

We do not sell, rent or lease our customer lists to third parties. We may, from time to time, contact you on behalf of external business partners about a particular offering that may be of interest to you. In those cases, your unique personally identifiable information (email, name, address, telephone number) is not transferred to the third party.

b. Bookings and Patient Records:

Bookings and patient records are managed in Cliniko, a secure practice management system. Your health information is stored by Cliniko, which may store data on servers outside Australia, and is only accessed by our clinical team.

c. Legal Compliance:

We may disclose information when required by law or to protect our rights and comply with legal processes.

5. Cookies and Analytics:

a. Cookies:

We use cookies to help our website work properly and to improve your experience. When you access the Site, your personal information is not collected through the use of cookies. Most browsers are set to accept cookies by default. You can block or delete cookies at any time in your browser settings. Be aware that this could affect the availability and functionality of the Site.

We use cookies for the following purposes:

• Necessary cookies – these cookies are required for you to be able to use some important features on our website, such as logging in. These cookies don’t collect any personal information.
• Functionality cookies – these cookies provide functionality that makes using our service more convenient and makes providing more personalised features possible. For example, they might remember your name and email in comment forms so you don’t have to re-enter this information next time when commenting.
• Analytics cookies – these cookies are used to track the use and performance of our website and services.

b. Website Analytics:

We use Google Analytics to understand how visitors use our website. It collects anonymous information such as pages visited and device type. We do not use advertising or remarketing tools.

c. Google Maps:

Our website includes an embedded Google Map. Google may set cookies when the map loads, under Google’s own privacy policy.

6. Third-party Websites:

The Site may contain links to third-party websites and applications of interest, including external services, that are not affiliated with us. Once you have used these links to leave the Site, any information you provide to these third parties is not covered by this Privacy Policy, and we cannot guarantee the safety and privacy of your information. Before visiting and providing any information to any third-party websites, you should inform yourself of the privacy policies and practices (if any) of the third party responsible for that website, and should take those steps necessary to, in your discretion, protect the privacy of your information. We are not responsible for the content or privacy and security practices and policies of any third parties, including other sites, services or applications that may be linked to or from the Site.

7. Security of Your Information:

We use administrative, technical, and physical security measures to help protect your personal information. We use safe protocols for communication and transferring data (such as HTTPS). We use anonymising and pseudonymising where suitable. We monitor our systems for possible vulnerabilities and attacks. While we have taken reasonable steps to secure the personal information you provide to us, please be aware that despite our efforts, no security measures are perfect or impenetrable, and no method of data transmission can be guaranteed against any interception or other types of misuse. Any information disclosed online is vulnerable to interception and misuse by unauthorised parties. Therefore, we cannot guarantee complete security if you provide personal information.

8. Options Regarding Your Information:

a. Account Information

You may at any time review or change the information in your account or terminate your account by:

• Logging into user account settings and updating the user account.
• Contacting us using the contact information provided.

Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, some information may be retained in our files to prevent fraud, troubleshoot problems, assist with any investigations, enforce our Terms of Use and/or comply with legal requirements.

b. Emails and Communications

If you no longer wish to receive correspondence, emails, or other communications from us, you may opt out by:

• Noting your preferences at the time you register your account with the Site.
• Logging into your account settings and updating your preferences.
• Contacting us using the contact information provided.

If you no longer wish to receive correspondence, emails, or other communications from third parties, you are responsible for contacting the third party directly.

9. Children’s Privacy:

a. For users under the age of 18, we require parental consent for the collection of personal information.

10. Changes to the Privacy Policy:

a. We may update this Privacy Policy periodically. Any changes will be effective immediately upon posting the updated version on our website.

11. Contact Us:

If you have questions about this Privacy Policy or your personal information, please contact us via email.

If you have a concern about how we handle your information, please contact us first. If you’re not satisfied, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

By using our services, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.